Latest reviews about Lazada
Really disappointed my case hasn't been resolved yet.
It was a failed delivery back in May and its been over one month the item still hasn't been returned to the merchant and so they wont refund my purchase.
I have spoken to four people in lazada and keep getting told they will resolve with higher management and that they will contact me.
After three weeks still nothing has happened.
Not good enough Lazada!!
- Review by raeraejay
- Jun 12, 2020
I recently made an inquiry regarding the whereabouts of my order and my comments on their facebook page was ignored and filtered so nobody can see. Until now my order was not delivered its been few weeks delay!! That would be my last purchase from lazada, because buying from them is very stressful. I would rather pay more for a stress free purchase!!! Don’t buy at Lazada!!!!
- Review by La Vie
- Sep 22, 2019
I'll give it a two.
You can only buy items that are worth buying like Mouse Pads, Slimes, USB, Eyewear, Custom Badges/Pins, Sex Toys and Accessories like Umbrellas, etc.
You cannot buy these because of high defectivity and low-quality items and with a false advertisement or fraud and other issues:
-Computer Accessories like Keyboard, Headphones with Mic and Mouse
- Clothings due to bad manufacturing and trickery
- Automotive items
- Groceries due to tampering or wrong items
(Common Sense, find similar items that can be high defectivity and low-quality items and with a false advertisement or fraud and other issues)
You get the point.
- Review by John Dio Capada
- Sep 13, 2019
I am really satisfied with the service of this online shopping store. The product is much cheaper than any other physical store out there. Lazada never disappoints me about the quality of there product.
- Review by allenmartinez03
- Aug 31, 2019
I also would rate this company a zero if that was available. Deceptive policies, non existent customer service, shoddy products.
By far, the worst online company I have ever dealt with.
Go with any of the alternate choices out there.
- Review by Michael Moore
- Jul 15, 2019
If there's "NO STAR" rating I will rate it to this. Super disappointed on their logistics and services. Shoppe do have great logistics services than they do. They make me wait for a week, like I was just in Mindanao just to deliver the item.
My parcel was already received last March 14 to their logistics facility yet they don't do anything to delivery the package right away. So stupid right? I purchase my order last March 13 yet no update until now. When I chat their customer service last March 18, it was said that I will get the item today March 19. When, I chat today the customer service she said I will get the item this March 21. It's too long to wait for the delivery which I'm just here in Makati.
They make me so angry to wait this long. I already paid for the product advance and also the delivery charge yet up to now there are no delivery shipped in my doorstep. They are so irresponsible!! I want to cancelled my order but there's no cancellation, so the thing is I should wait for the logistics to delivery the item. DAMN YOU LAZADA!!!! I WON'T PURCHASE ANYMORE HERE!!!!!!!
- Review by Mary Louise Rebatado
- Mar 19, 2019
I am very disappointed with Lazada. I have been an active customer for the last two years. This is the second time this has happened and there will not be a third time. I ordered an item three weeks ago. I received a confirmation email that I paid for it out of my wallet credit and the item was shipped. A couple days later I received shipment on the wrong product. When I contacted Lazada by live chat they told me to go on line to make the return. Four weeks later they still have not contacted me on my product I paid for which is still not delivered. I have since found that there are other more reliable online companies out here. Lazada has lost my business and many of my friends as well. I have shared my new online shopping find with them and will continue to do so.
- Review by Terry Earp
- Dec 28, 2018
Again a fake delivery from Lazada - Ninja Turtles. Since they work with the cheap Ninja Turtles. I always get fake delivery dates. The reason - the poorly bad delivery service has to deliver twice - else he would not earn money. I complained already by Lazada and asked for the former delivery service (LBC). But complaining at Lazada is like the delivery service from Ninja - USELESS SENSELESS. I transfer to Shopee , Banggood and Aliexpress !
- Review by Heiko Hickethier
- Dec 24, 2018
Lazada delivery sucks.....
4 different items was never delivered to me Ive been complaining to the csr but nothing happened no action at all. The courier banned me bec of my single parcel that I was not able to accept. Poor customer service bad courier.
- Review by Rica Abella Lorenzo
- Dec 14, 2018
Horrible expirience with Lazada on 11.11.
Lazada had this promo of spend $600 and get $60 voucher with them on 11.11. So I have obtained the $60 voucher with my spending and decided to apply it on a GoPro 7 Purchase. That is when all the nightmare started.
I have done my due deligent to make sure the seller has a rating of 90% or above before I place any online order with them. Unfortunately for this case, the seller was uncontactable for 15days with my purchase status pending processing. During this 15 days, the estimated deivery date was actually been rescheduled once. After which the seller contacted me that they had to cancel my order as they do not have enough stocks.
So I thought all is good right? Since I made my purchase with the good and reliable Lazada, I will be able to get my refund to make another Gopro 7 purchase right?
I am so wrong. I had to contact them everyday to get a reply on the refund statues. After which they told me that Lazada will only refund the amount less the $60 voucher which I had applied. Which mean that the $60 voucher I have earned by spending $600 with Lazada is gone just because the seller is unable to fulfil my purchase. So I send in an appeal.
Keep it in mind that the $60 was a LAZADA 11.11 PROMO. After 2 weeks of constence checking with Lazada, the customer service staff finally got a reply from their managment saying that they are unable to reinstate my $60 voucher as the "code" was issued by the seller. And that I can take advantage of their oncoming promo by visiting the "link. - https://www.lazada.sg/promo-details/?spm=a2o42.helpcenter.footer_top.15.3458455f1lpsMg"
Please check the facts right before replying.
Firstly, it was a LAZADA 11.11 PROMO Voucher.
I've made multiple purchase with different seller in order to achieve $600 spending on LAZADA.
Which means I had earn the "Spend $600 to get $60 voucher" from LAZADA's PROMO and not from any other seller.
Secondly, with this type of customer service do you think I would dare to take the risk of losing my vouchers after spending a fortune with Lazada?
Thirdly, I find it pretty dumb to not be able to leave any review or ratings on the seller whom was not able to process my purchase. This type of seller will greatly affect our customer's shopping expirience with LAZADA.
I do not think it is right to let your loyal customer bear the $60 loss just because your seller was unable to meet on the demand. Specially after 15 days of delay in the processing status and 2 weeks of contence chasing refunds with Lazada customer service. This purchase is a TOTAL NIGHTMARE.
With this, I guess I would think twice about purchasing through LAZADA again. Specially during the PROMO period.
- Review by Felcia Miyuki
- Dec 4, 2018
4 TIMES theft OF MONEY. NO GOODS NO MONEY BACK. AFTER 6 MONTHS INFINITY EMAILS THEY JUST GAVE ME VOUCHERS FOR ANOTHER PURCHASES. OK. I TRIED AGAIN AND SAME! NO ITEMS NO MONEY. SUPPORT IS HORRIBLE AS WELL.
- Review by Олег Владимирович
- Nov 16, 2018
My refund is pending for 2 years, whenever i follow up, CSRs and supervisors act like they dont know anything about the escalated case. HOW ABOUT ALL MY EMAILS AND PROMISES OF LAZADA IN THEIR EMAILS TO ME? you deleted them??? they denied all. They even asked me to provide them again all attachments, i wanted to resend attachments while they were on the phone with me, they blocked attachments, dont tell me i dont have proper tools and internet, i have all the professional tools and i have myself as a professional person unlike you people.
2 years ago u deducted money from my debit card for the items which show "available" in your website which were not. I follow up to get my money back, i have even promises in lazada's emails, but whenever i called you you said THE ORDER NUMBER IS INVALID, i provided u a ticket number confirming by lazada when they received my complained, CSRs and supervisor said THE TICKET IS NOT THE REAL NUMBER, WE CANT FIND IT IN OUR SYSTEM?
You called me many times in the past to confirm that the refund is in process, then you disappeared, i followed up in email, lazada replied that CASE CLOSED !!! how can the case closed if the refund has not been processed???
One day your CSR said WE ALREADY SENT AN EMAIL TO YOU TO CONFIRM THE REFUND THAT ITS DONE !!! where is the email? forward the email now i want to see ! you couldnt forward because there has never been such email.
one day a CSR on phone said YES WE RECEIVED YOUR PROOFS. then when supervisor talked to me, she acted like she was my grandmother ! so rude, she wanted to talk over me WHEN I AM THE ONE WHO LOST MY MONEY BY LAZADA.
if there is no training in lazada for all CSRs and supervisors and managers, let your mother tell you, THERE IS A TRANSACTION TYPE CALLED "TIME OUT TRANSACTION" when the money deducted from customer's card, where did the money go? if the order was not processed but the money is taken, the money can be already in your account or in your other party's account, since there is no real order, the money might be in floating status.
dont argue with me, just look into the point and investigate (take 10 years to learn it and investigate).
the p2957 you owed me cant make me rich, i can make much more than that IN A DAY. but even a coin you take from me, you have to return it and make things right. you train your people to argue when you created the mistakes. instead of your manager arguing with me, why dont you just own the case and resolve it?
I am extremely pissed off. here is my email firstname.lastname@example.org track it yourself and continue telling me ORDER NOT FOUND, TICKET NUMBER IS UNREAL.
- Review by nga
- Nov 11, 2018
I've unfortunately had to interact with customer service on numerous occasions and not once was the problem rectified. They have no authority to do anything other than divert and frustrate the customer. You'll be guaranteed to hear, rest assured, follow up, I hope, I'll do my best, we'll try and of course an apology for the company's incompetence. You'll never hear, let me take care of that for you right now. NEVER !!
In comparison to Amazon's customer service, where compensation AND immediate action is taken, Lazada Philippines customer service is a shameful failure.
- Review by Dexter1
- Oct 28, 2018
I bought Nova 3i from Lazada, seller Gadget World (Order placed On Sept.22,2018). The package came so early than promised in their timetable (Sept.26,2018) but the when I opened it, it contains old myphone box with broken tile inside it. I immediately called 2GO courier but He (delivery staff) refuse to recieve back the anomalous package. I called LAZADA 027958900 and reported the bogus. The customer service representative told me to continue opening the second box which contains freebies Bluetooth speaker and so it has but the phone is missing. it was replaced with garbage (tile/stone). Customer care told me to drop it to LBC for return which I did on SEPT.26 but One-LBC branch refuse to process and refer me to Reclamation area LBC. It was finally accepted on SEPT.27. I had here my return receipt since then. On Oct.3 the status of return seen on LAZADA APP was cancelled for any reason unknown to me. Again and again for 5th time I reload (extra expense) my Sim and call them for update of return and refund. Too much stress, waste of time, effort, money, and no assurance at all. I hope LAZADA will refund to my EastWest credit card. Its now OCT 3 and LBC is still waiting for SEA CARGO VESSEL bound for Manila. Customer sacrificed for their fault.
- Review by ANYBUY
- Oct 3, 2018
I BOUGHT A CELLPHONE, O+ COMPACT ROSE. YES IT ARRIVED ON TIME AND WE PAID IT UPON DELIVERY. IT WAS IN GOOD CONDITION AND WE WERE SATISFIED WITH THE UNIT. THANK YOU
- Review by mardyrose99
- Jul 23, 2018
This is the second time I am trying to buy a TV from LAZADA. The first TV order was cancelled (order # 200432251156210) and I have not received a refund as yet. When I tried again to buy another TV the purchase (order # 200755518156210) was again cancelled but my credit card was charged again. I am now due 2 refunds for TV's. Also a set of pots from order # 200634987756210 was also cancelled but not refunded. What kind of company is this that charges for items they do not have and does not refund my money ????
- Review by mervynak
- Apr 23, 2018
for more than 3 years now,,lazada had given me a very satisfactory services,excellent as well,,,just 2 incidents among hundreds of transaction ,dismay me,,at one time i place an order of a 45cal toygun worth 3,000php,,,order was processed,,shipped, and given sked for delivery,,ahead of delivery time.,courier delivered the item, after i paid as per bill,,courier left without letting me signing confirmation of receipt,,and later found out that item is defective and lack items,,,the worst was it was declared by lazada that order was cancelled,,so,got no reason to send it back to them for correction or replacement,,,the 2nd incident was last march 27,2018, i placed an orderfor a laptop worth 11,999.00.,and was notified as usual to my cellphone with order no200166238462328 as confirmation,,,so sad, i keep on tracking it,,nothing,,,up to the present my order was gone and ads was gone as well...lazada management have to look on their supplier doing fishy transaction,,,command responsibility.
- Review by Efzee DRamos
- Apr 9, 2018
ive been cancelling my order fulfilled by lazada after it missed 5 days from promised delivery date and did NOTHING. I raised the concern several times and just asked ko to "accept the item" when I no longer need it. I abought another gift because ordering through lazada was a big FAILURE.
- Review by Jesseca Arenas Casanare
- Apr 2, 2018
WORST AND RUDEST CUSTOMER SERVICE
The worst customer service ever. The agent named Mae - E, just like the other agents, is not willing to help. They canceled one of the items from my order and they want me to reorder it and pay the shipping fee. This is the worst company I have ever dealt with.
- Review by Krylle Enesario Suanque
- Mar 13, 2018
SCAM : DONT BUY HERE
I ordered a 5' Teddy Bear on 6 Feb 2018 with a delivery date shown as 13 Feb 2018. On 12 Feb Lazada extended the delivery date to 20 Feb. A further extension was advised on 20 Feb extending delivery to 25 Feb. As of today 23 Feb I made contact with Online Chat advisor to request a delivery status and confirm a GUARANTEED DELIVERY DATE. I was advised that it will take up to 48 hours to confirm that. WHAT A JOKE. THEIR ORDER TRACKER IS AN EVEN BIGGER JOKE. IT SHOWS NO REAL INFORMATION. Their Online Chat advisors do their best with a defective system. DONT BUY HERE UNLESS YOUR DONT CARE ABOUT DELIVERY TIMES OR THAT THERE IS NO REAL TRACKING SYSTEM AND THAT IT TAKES DAYS TO ANSWER SIMPLE ENQUIRIES
- Review by Keith Lawson
- Feb 23, 2018