Latest reviews about Lazada
I am very disappointed with Lazada. I have been an active customer for the last two years. This is the second time this has happened and there will not be a third time. I ordered an item three weeks ago. I received a confirmation email that I paid for it out of my wallet credit and the item was shipped. A couple days later I received shipment on the wrong product. When I contacted Lazada by live chat they told me to go on line to make the return. Four weeks later they still have not contacted me on my product I paid for which is still not delivered. I have since found that there are other more reliable online companies out here. Lazada has lost my business and many of my friends as well. I have shared my new online shopping find with them and will continue to do so.
- Review by Terry Earp
- Dec 28, 2018
Again a fake delivery from Lazada - Ninja Turtles. Since they work with the cheap Ninja Turtles. I always get fake delivery dates. The reason - the poorly bad delivery service has to deliver twice - else he would not earn money. I complained already by Lazada and asked for the former delivery service (LBC). But complaining at Lazada is like the delivery service from Ninja - USELESS SENSELESS. I transfer to Shopee , Banggood and Aliexpress !
- Review by Heiko Hickethier
- Dec 24, 2018
Lazada delivery sucks.....
4 different items was never delivered to me Ive been complaining to the csr but nothing happened no action at all. The courier banned me bec of my single parcel that I was not able to accept. Poor customer service bad courier.
- Review by Rica Abella Lorenzo
- Dec 14, 2018
Horrible expirience with Lazada on 11.11.
Lazada had this promo of spend $600 and get $60 voucher with them on 11.11. So I have obtained the $60 voucher with my spending and decided to apply it on a GoPro 7 Purchase. That is when all the nightmare started.
I have done my due deligent to make sure the seller has a rating of 90% or above before I place any online order with them. Unfortunately for this case, the seller was uncontactable for 15days with my purchase status pending processing. During this 15 days, the estimated deivery date was actually been rescheduled once. After which the seller contacted me that they had to cancel my order as they do not have enough stocks.
So I thought all is good right? Since I made my purchase with the good and reliable Lazada, I will be able to get my refund to make another Gopro 7 purchase right?
I am so wrong. I had to contact them everyday to get a reply on the refund statues. After which they told me that Lazada will only refund the amount less the $60 voucher which I had applied. Which mean that the $60 voucher I have earned by spending $600 with Lazada is gone just because the seller is unable to fulfil my purchase. So I send in an appeal.
Keep it in mind that the $60 was a LAZADA 11.11 PROMO. After 2 weeks of constence checking with Lazada, the customer service staff finally got a reply from their managment saying that they are unable to reinstate my $60 voucher as the "code" was issued by the seller. And that I can take advantage of their oncoming promo by visiting the "link. - https://www.lazada.sg/promo-details/?spm=a2o42.helpcenter.footer_top.15.3458455f1lpsMg"
Please check the facts right before replying.
Firstly, it was a LAZADA 11.11 PROMO Voucher.
I've made multiple purchase with different seller in order to achieve $600 spending on LAZADA.
Which means I had earn the "Spend $600 to get $60 voucher" from LAZADA's PROMO and not from any other seller.
Secondly, with this type of customer service do you think I would dare to take the risk of losing my vouchers after spending a fortune with Lazada?
Thirdly, I find it pretty dumb to not be able to leave any review or ratings on the seller whom was not able to process my purchase. This type of seller will greatly affect our customer's shopping expirience with LAZADA.
I do not think it is right to let your loyal customer bear the $60 loss just because your seller was unable to meet on the demand. Specially after 15 days of delay in the processing status and 2 weeks of contence chasing refunds with Lazada customer service. This purchase is a TOTAL NIGHTMARE.
With this, I guess I would think twice about purchasing through LAZADA again. Specially during the PROMO period.
- Review by Felcia Miyuki
- Dec 4, 2018
4 TIMES theft OF MONEY. NO GOODS NO MONEY BACK. AFTER 6 MONTHS INFINITY EMAILS THEY JUST GAVE ME VOUCHERS FOR ANOTHER PURCHASES. OK. I TRIED AGAIN AND SAME! NO ITEMS NO MONEY. SUPPORT IS HORRIBLE AS WELL.
- Review by Олег Владимирович
- Nov 16, 2018
My refund is pending for 2 years, whenever i follow up, CSRs and supervisors act like they dont know anything about the escalated case. HOW ABOUT ALL MY EMAILS AND PROMISES OF LAZADA IN THEIR EMAILS TO ME? you deleted them??? they denied all. They even asked me to provide them again all attachments, i wanted to resend attachments while they were on the phone with me, they blocked attachments, dont tell me i dont have proper tools and internet, i have all the professional tools and i have myself as a professional person unlike you people.
2 years ago u deducted money from my debit card for the items which show "available" in your website which were not. I follow up to get my money back, i have even promises in lazada's emails, but whenever i called you you said THE ORDER NUMBER IS INVALID, i provided u a ticket number confirming by lazada when they received my complained, CSRs and supervisor said THE TICKET IS NOT THE REAL NUMBER, WE CANT FIND IT IN OUR SYSTEM?
You called me many times in the past to confirm that the refund is in process, then you disappeared, i followed up in email, lazada replied that CASE CLOSED !!! how can the case closed if the refund has not been processed???
One day your CSR said WE ALREADY SENT AN EMAIL TO YOU TO CONFIRM THE REFUND THAT ITS DONE !!! where is the email? forward the email now i want to see ! you couldnt forward because there has never been such email.
one day a CSR on phone said YES WE RECEIVED YOUR PROOFS. then when supervisor talked to me, she acted like she was my grandmother ! so rude, she wanted to talk over me WHEN I AM THE ONE WHO LOST MY MONEY BY LAZADA.
if there is no training in lazada for all CSRs and supervisors and managers, let your mother tell you, THERE IS A TRANSACTION TYPE CALLED "TIME OUT TRANSACTION" when the money deducted from customer's card, where did the money go? if the order was not processed but the money is taken, the money can be already in your account or in your other party's account, since there is no real order, the money might be in floating status.
dont argue with me, just look into the point and investigate (take 10 years to learn it and investigate).
the p2957 you owed me cant make me rich, i can make much more than that IN A DAY. but even a coin you take from me, you have to return it and make things right. you train your people to argue when you created the mistakes. instead of your manager arguing with me, why dont you just own the case and resolve it?
I am extremely pissed off. here is my email email@example.com track it yourself and continue telling me ORDER NOT FOUND, TICKET NUMBER IS UNREAL.
- Review by nga
- Nov 11, 2018
I've unfortunately had to interact with customer service on numerous occasions and not once was the problem rectified. They have no authority to do anything other than divert and frustrate the customer. You'll be guaranteed to hear, rest assured, follow up, I hope, I'll do my best, we'll try and of course an apology for the company's incompetence. You'll never hear, let me take care of that for you right now. NEVER !!
In comparison to Amazon's customer service, where compensation AND immediate action is taken, Lazada Philippines customer service is a shameful failure.
- Review by Dexter1
- Oct 28, 2018
I bought Nova 3i from Lazada, seller Gadget World (Order placed On Sept.22,2018). The package came so early than promised in their timetable (Sept.26,2018) but the when I opened it, it contains old myphone box with broken tile inside it. I immediately called 2GO courier but He (delivery staff) refuse to recieve back the anomalous package. I called LAZADA 027958900 and reported the bogus. The customer service representative told me to continue opening the second box which contains freebies Bluetooth speaker and so it has but the phone is missing. it was replaced with garbage (tile/stone). Customer care told me to drop it to LBC for return which I did on SEPT.26 but One-LBC branch refuse to process and refer me to Reclamation area LBC. It was finally accepted on SEPT.27. I had here my return receipt since then. On Oct.3 the status of return seen on LAZADA APP was cancelled for any reason unknown to me. Again and again for 5th time I reload (extra expense) my Sim and call them for update of return and refund. Too much stress, waste of time, effort, money, and no assurance at all. I hope LAZADA will refund to my EastWest credit card. Its now OCT 3 and LBC is still waiting for SEA CARGO VESSEL bound for Manila. Customer sacrificed for their fault.
- Review by ANYBUY
- Oct 3, 2018
I BOUGHT A CELLPHONE, O+ COMPACT ROSE. YES IT ARRIVED ON TIME AND WE PAID IT UPON DELIVERY. IT WAS IN GOOD CONDITION AND WE WERE SATISFIED WITH THE UNIT. THANK YOU
- Review by mardyrose99
- Jul 23, 2018
We purchased a bottle cooler from Lazada. It took over one month for the unit to arrive. When it did it was defective. We even let it stand upright for 24 hours before turning it on. I initiated a return with Lazada. It's now been ONE MONTH and the unit is still at our location and has not been picked up. I've contacted them 4 times through their chat interface. Every time they give me the same crap that they have "escalated" the issue. The bottom line is Lazada doesn't care - especially since they will have to refund us our money. I'd been warned by many people not to do business with Lazada. They were so right.
I do not recommend this company for any sort of purchase. Their customer service is the worse I've ever since,anywhere.
Dave Herring, Owner
DaRosa Del Mar Beach Resort
Siargao Island, Philippines
- Review by dhinsantee
- Jun 8, 2018
This is the second time I am trying to buy a TV from LAZADA. The first TV order was cancelled (order # 200432251156210) and I have not received a refund as yet. When I tried again to buy another TV the purchase (order # 200755518156210) was again cancelled but my credit card was charged again. I am now due 2 refunds for TV's. Also a set of pots from order # 200634987756210 was also cancelled but not refunded. What kind of company is this that charges for items they do not have and does not refund my money ????
- Review by mervynak
- Apr 23, 2018
for more than 3 years now,,lazada had given me a very satisfactory services,excellent as well,,,just 2 incidents among hundreds of transaction ,dismay me,,at one time i place an order of a 45cal toygun worth 3,000php,,,order was processed,,shipped, and given sked for delivery,,ahead of delivery time.,courier delivered the item, after i paid as per bill,,courier left without letting me signing confirmation of receipt,,and later found out that item is defective and lack items,,,the worst was it was declared by lazada that order was cancelled,,so,got no reason to send it back to them for correction or replacement,,,the 2nd incident was last march 27,2018, i placed an orderfor a laptop worth 11,999.00.,and was notified as usual to my cellphone with order no200166238462328 as confirmation,,,so sad, i keep on tracking it,,nothing,,,up to the present my order was gone and ads was gone as well...lazada management have to look on their supplier doing fishy transaction,,,command responsibility.
- Review by Efzee DRamos
- Apr 9, 2018
ive been cancelling my order fulfilled by lazada after it missed 5 days from promised delivery date and did NOTHING. I raised the concern several times and just asked ko to "accept the item" when I no longer need it. I abought another gift because ordering through lazada was a big FAILURE.
- Review by Jesseca Arenas Casanare
- Apr 2, 2018
WORST AND RUDEST CUSTOMER SERVICE
The worst customer service ever. The agent named Mae - E, just like the other agents, is not willing to help. They canceled one of the items from my order and they want me to reorder it and pay the shipping fee. This is the worst company I have ever dealt with.
- Review by Krylle Enesario Suanque
- Mar 13, 2018
SCAM : DONT BUY HERE
I ordered a 5' Teddy Bear on 6 Feb 2018 with a delivery date shown as 13 Feb 2018. On 12 Feb Lazada extended the delivery date to 20 Feb. A further extension was advised on 20 Feb extending delivery to 25 Feb. As of today 23 Feb I made contact with Online Chat advisor to request a delivery status and confirm a GUARANTEED DELIVERY DATE. I was advised that it will take up to 48 hours to confirm that. WHAT A JOKE. THEIR ORDER TRACKER IS AN EVEN BIGGER JOKE. IT SHOWS NO REAL INFORMATION. Their Online Chat advisors do their best with a defective system. DONT BUY HERE UNLESS YOUR DONT CARE ABOUT DELIVERY TIMES OR THAT THERE IS NO REAL TRACKING SYSTEM AND THAT IT TAKES DAYS TO ANSWER SIMPLE ENQUIRIES
- Review by Keith Lawson
- Feb 23, 2018
Bought a laptop charger and it wasnt even the right brand, doesn't charge my laptop and the drivers refused to take back the item. $#*! lazada, will never use them again.
- Review by kurtovach
- Jan 24, 2018
Paid cash on delivery for a brand new Seagate 2TB data storage unit that is defective (only had 129 MB storage!!). Unfortunately, I didn't check it out until the delivery guy disappeared with my money.
Now after pleading with them to do the right thing for three weeks, Lazada won't refund or replace this totally useless device, even though they promised to do one or the other. They are liars and thieves, and I will never buy anything from them ever again! I recommend you buy from a reputable store- not from Lazada!
- Review by Jeff Morton
- Jan 9, 2018
I used to love Lazada PH, more than any other e-Commerce website in the PH. I love how convenient the service and the wide variety of items that this online shop offers. There are a lot of great deals. So, I have purchased tons of stuff during their Revolution Sale last December 2017. I have ordered a couple of clothes, makeup, and more, but they have failed to deliver it all. First, they failed to deliver the Ashley Shine Matte Lipsticks set that I bought under the order # 321271951, and what triggers my anger is that I have paid for it. I have immediately returned the oval puff which I have purchased along with the said product and it took them more than 2 weeks before they found the lost product. Meanwhile, they have initiated a refund on the oval puff since they have failed to deliver it. What disappoints me is that up until now I haven't received any update about it and that no refund was there to pick up on LBC. I have waited for 5hours for them to unlocked the key, and yes I did go home with nothing. I have been talking to tons of agent for 3weeks and nobody has resolved my concern. They all have the same spill, but their messages were full of lies. I hate liars and with that, I hate the Chat Support Team of Lazada. Up until now, I am still hoping for the refund and for the products that I have purchased from Taobao. I admit that I became rude towards the conversation, but trust me when I say that it is also tiring waiting for them to do what they are paid for. It is exhausting, hearing that we will coordinate with the ... team, please expect a feedback after 24-48hours or maybe they mean 24 to 48days. I have set my own deadline for them to assist me with my concern and don't just set it aside. I guess that this will be the last time that I will make a transaction with them for I don't want to feel so desperate and stress anymore. So guys, let's just wait for the launch of Amazon PH.
Also, I have experience being harass by one of their couriers, he is asking me for a tip after delivering my orders at home as it is out of their service coverage. He keeps on calling me as well, and he said foul words which I hated the most. I have immediately blocked his number as I am so scared of this big fat dude.
- Review by joylim
- Jan 5, 2018
I made three orders. Scheduled delivery was 12-16 September. I needed them for a special event on 21 September. I rang on 20 September and they said they would be at least another week (no email to advise me, or adjustment to the delivery date on the order - it was still showing 12-16 Sept) - I cancelled the order with them. When I looked online, they had changed the orders to 'shipped', not cancelled!!!! HOW DISHONEST!!! I now have to wait for them to be delivered, pay for them to be returned and fight them for a refund. DO NOT DEAL WITH THIS COMPANY.
- Review by VJC1000005
- Sep 27, 2017
Slowest to deliver provincial orders. Copy/paste response from the customer support which offers little to no help. Never buying anything from this site ever again.
- Review by Vengeance17
- Aug 22, 2017