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- Reviewed by : calarsign
- Date : Dec 20, 2013
NEVER EVER AGAIN, WIDGETCITY!
YOU DON'T EVEN KNOW HOW TO VALUE YOUR CUSTOMERS.
I ordered a Galaxy S3 mini battery last THursday (Dec 12, '13) and payed the item the same day thru BPI.
then emailed the receipt after i went home around 8pm which i know is beyond their working hours. i texted immediately this number 0917.509.6041 after i emailed them.
The following day (friday), i texted them again about the receipt and asked if when can i possibly have my order.
I immediately got the reply, 'tommorow na po'.
i was happy.
So saturday came, i waited the whole day but i received nothing. i texted them. no reply. i emailed them. no reply.
Sunday.. still no packaged came. again, i texted and emailed them. and again, i hear nothing from widgetcity.
The next day, i texted them in the morning. Asking for my order, or atleast the tracking number. i was already frustrated that time. Then finally someone replied, telling me TO STOP ACTING LIKE A KID AS SUNDAY IS NOT A WORKING DAY! and its next text was asking if i already have emailed my receipt!
DA HECK! YOU CONFIRMED THAT I CAN RECEIVE MY ORDER LAST SATURDAY AND NOW YOU DON'T EVEN KNOW IF I HAVE EMAILED MY RECEIPT? YOU EVEN HAVE THE GUTS TO GET ANGRY!
Then i replied that i have already emailed the receipt last THURSDAY.
Then they replied that they were not able to ship my order last saturday since its already the cutoff and sunday is no shipping day.
They should have shipped it day before saturday since they already confirmed to me that i can already receive my order on Saturday.But instead, I just calm down because i don't have a choice but to wait for them.
They said they will ship my order the same day (Monday) and i can possibly receive it the next day.
Then tuesday came. again, i waited the whole day for my order. at the end of the day, nothing came.
but i did not text them.
Today, Wednesday. 6days after i placed my order.
i texted and emailed widgetcity at around 9+am asking for my tracking number. i received a reply around 12+ nn only asking for my name. immediately i replied.
hours of waiting, again, they did not reply.
i even tried to call their landline (+632.256.00.88), asking for the tracking number. the first time i called, he told me to call back cause he doesn't know any details of my order since he was not the one in-charge for samsung.
I called again in the afternoon. asking for the same thing.
She was unsure of my query so she said she had to look for the details first and i just have to call them back. however, i insisted to just wait on the line cause i was already frustrated with my order. But, the next thing i know, she already hang up on me! I tried to call again and again but no one's answering and later on the line became busy!
Later this afternoon finally i got a reply, and it says THEY WERE NOT ABLE TO SHIP MY ORDER SINCE I DID NOT PAY THEIR SHIPPING FEE! HECK! IT SAYS THERE IN THEIR WEBSITE THAT SHIPMENT IS FREE!!!! AND NOW, I HAVE TO PAY FOR IT?
I SUBMITTED MY ORDER DECEMBER 12, 2013, today is DECEMBER 18 already, and they just informed me about the shipment!!!
WHAT THE! WHAT KIND OF SERVICE IS THAT??
AND NOW I TOLD YOU TO FIX THIS, and ALL YOU COULD OFFER IS MY REFUND???
VERY VERY LOUSY SERVICE, WIDGETCITY!
IM NOT REALLY SURE IF YOU KNOW WHAT DOES 'CONVENIENCE' MEANS!
VERY INCOMPETITIVE SERVICE!!!!
- Reviewed by : jhtadle
- Date : Feb 14, 2013
This online shop offers gadgets that have never been on market yet, They promote convenience and affordability without sacrificing the quality of service. :)
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